Customer Support Specialist (Polish Language)

Transparent Digital Platforms is an international technology company developing SaaS products, web, and mobile applications. Our products are used by thousands of users across Europe, helping simplify administrative and business processes.

We are looking for a Customer Support Specialist (Polish language) who genuinely enjoys helping people, communicates clearly and professionally, and feels confident handling complex or technical topics.

Responsibilities:

• Provide customer support in Polish and English via email and chat;
• Deliver accurate, structured, and high-quality written responses;
• Assist users with questions about online platforms and services;
• Investigate user issues, document findings, and escalate complex cases;
• Ensure customer satisfaction through empathy, clarity, and efficiency;
• Contribute to improving internal help materials and support documentation.

Requirements:

• Fluent Polish (C1+) and English (B2+);
• Excellent written communication skills and strong attention to detail;
• Understanding of how the internet and web technologies work;
• Curiosity and willingness to learn about technical systems;
• Responsibility, discipline, and ability to work independently;
• Genuine desire to help people and improve their experience.

We Offer:

• Remote work from anywhere in the world;
• Two shifts: 07:00–15:00 and 15:00–23:00 (CET);
• Performance bonuses for:
  • Providing support outside of scheduled hours;
  • Increasing customer loyalty and satisfaction;
• International, friendly team and career growth opportunities;
• Stable and long-term cooperation.

How to Apply

To apply for this position, please send your resume and a short cover letter to
info@tradiplat.com with the subject line “Customer Support Specialist (Polish Language) Application”.