Customer Support Specialist (Russian / Ukrainian Language)

Transparent Digital Platforms is an international technology company developing SaaS, web, and mobile applications. Our products help thousands of users across Europe and beyond navigate administrative and business processes with ease and transparency.

We are looking for a Customer Support Specialist (Russian / Ukrainian language) who enjoys helping people, communicates clearly, and is ready to handle technical questions with empathy and professionalism.

Responsibilities:

• Provide customer support in Russian and Ukrainian via email and chat;
• Deliver clear, structured, and high-quality written responses;
• Assist users with questions about online platforms and administrative services;
• Identify and report technical issues, escalating when needed;
• Maintain a positive, solution-oriented tone in every conversation;
• Contribute to internal knowledge base improvements.

Requirements:

• Fluent Russian and Ukrainian (C1+);
• Strong written communication and attention to detail;
• Understanding of how online systems and web technologies work;
• Curiosity and willingness to learn new technical tools;
• Empathy, responsibility, and ability to work independently;
• English proficiency (B1+) will be an advantage.

We Offer:

• Remote work from anywhere in the world;
• Two shifts: 07:00–15:00 and 15:00–23:00 (CET);
• Performance bonuses for:
  • Providing support outside scheduled hours;
  • Increasing customer loyalty and satisfaction;
• Assistance program for employees seeking relocation from CIS countries and refugee support in the EU;
• International team, friendly atmosphere, and opportunities for growth;
• Stable and long-term cooperation.

How to Apply

To apply for this position, please send your resume and a short cover letter to info@tradiplat.com with the subject line “Customer Support Specialist (Russian / Ukrainian Language) Application”.